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In The News

March 24

Free Taxicab Driver Customer Service Pocket Guide Now Available

A new reference tool has been developed by Easter Seals Project ACTION with assistance from the Taxicab, Limousine & Paratransit Association to provide important tips and guidelines for taxicab drivers on communicating with and providing transportation service to customers with disabilities.

Easter Seals Project ACTION is a national technical assistance project funded through a cooperative agreement with the United States Department of Transportation's Federal Transit Administration to encourage and facilitate cooperation between the disability and transportation communities, with the goal of achieving universal access through transportation for the nation's 54 million persons with disabilities. A specialized task force, including TLPA, McLary Management, the National Organization on Disability, and the Disability Relations Group; assisted Easter Seals Project ACTION in the development of the Taxicab Pocket Guide over the course of the last year.

The laminated brochure outlines the responsibilities of taxicab drivers and the rights of passengers with disabilities. It reviews general guidelines on serving customers with disabilities and provides drivers with specific tips on serving customers who are hard of hearing, who use wheelchairs, who use service animals, and who have visual disabilities.

Current TLPA members will receive one copy of the Pocket Guide directly from TLPA by mail. Fleet owners and managers are encouraged to order additional copies of this free pocket guide for distribution and review with all drivers. Orders may be placed at no charge with TLPA or Easter Seals Project ACTION by phone, fax, or e-mail as follows:

Easter Seals Project ACTIONTLPA
Phone: 1-800-659-6428Phone: 301-946-5701
TDD: 202-347-7385Fax: 301-946-4641
Fax: 202-737-7914 Email:

For more information, please contact TLPA.