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Entering the New Normal: What Transportation Executives Can Expect as State Economies Re-Open

The Transportation Alliance team is hard at work putting together the next edition of Transportation Insights, which will hit member inboxes next week Some of the stories we’re working on include: the latest in Washington stimulus packages from TTA’s legislative counsel; a request from the federal government on our members’ needs for personal protective equipment (PPE); a look at how fleets are marketing their cleaning protocols to drive business; and a global view of the business resurgence in Asia and Europe.

These stories and more are all at the fingertips of members. Still want to know more? Here’s a look at the information we delivered to our members in last month’s newsletter:

The 'New Normal' Presents Major Concerns, but Also Huge Opportunity—The COVID-19 pandemic has caused unprecedented disruption to America’s transportation industry, but several TTA members believe it has created an opening to grab back some of the market share they have lost to transportation network companies (TNCs) like Uber and Lyft.

President’s Column: New Survey Confirms Value of TTA Membership—In an effort to best serve membership, TTA's team recently issued a survey to all operator members. TTA President Tom Arrighi has laid out the results of this survey, showing that not only are members diversifying their businesses, they are also loyal and committed to TTA.

As Business Returns, Operators Struggle to Get Drivers Back Behind the Wheel—With states opening up and travel resuming, operators are struggling with one common issue: getting drivers back behind the wheel. Here is what TTA members are doing to try and get their drivers back to business.

Congress Moves From Survival to Recovery Mode—The road to recovery is not going to be easy for a lot of small businesses across the country. But Congress is starting to switch its focus to the road ahead—and TTA has proposed legislation to help. Check out the latest update from TTA’s Legislative Counsel, Paul Miller, on what’s happening in Washington.

Veyo Hopes Positive Signs, Though Slight, Continue as NEMT Adjusts to New Realities—In trying to figure out the impact—and the road ahead—for non-emergency medical transportation (NEMT) providers during the COVID-19 crisis, TTA spoke with Stan Sipes, executive vice president of business development at Veyo.

Glut of Used Cars Opens Possibilities for Remaking Fleets—Looking to revamp your fleet? One of the biggest casualties of the COVID-19 pandemic has been the car rental industry. With two of the top four companies filing for bankruptcy, a new opportunity presents itself for companies to remake their fleets with hordes of used vehicles.

Is the Customer Always Right? Ensuring Exceptional Customer Satisfaction—Does a high level of customer service translate to more repeat business and better contracts? Airlines, hotels, restaurants and other service industries have realized that customer service makes a difference. Their customers expect to be treated kindly and to have their needs met. TTA’s NEMT Advisor, Michael Shabkie, says that non-emergency medical transportation (NEMT) passengers are no different and offers advice for transportation executives.

Operators Offer Tips on Insurance—Finding affordable insurance policies was already difficult for members of TTA, and the COVID-19 pandemic has added another level of complexity to the situation. But some TTA members have succeeded in making individual deals with their insurers during these difficult times.

TTA’s Virtual Spring Conference Focuses on NEMT Success—From contracting opportunities and social media marketing to winning that RFP and more, TTA’s Virtual Spring Conference on the emerging opportunities in non-emergency medical transportation (NEMT) covered it all. As states reopen, and doctor’s appointments are rescheduled, NEMT providers could start to see a surge in business.

TTA Members Describe How They Empower Their Teams—In light of COVID-19 taking a dramatic toll on the world economy, it is more important than ever for businesses to find new and creative ways to inspire and empower their teams. We interviewed several TTA members to hear how they empower and encourage their team to take on leadership roles within the company.

TransportationInsightsis one of the many perks TTA membership. TTA provides access to an exclusive community of the world’s top transportation executives where you can share entrepreneurial advice, enhance your business and receive special discounts with the transportation vendors. For a limited time, TTA is offering a special scholarship to new operators—save 66% of your entire 2020 membership dues! No matter your fleet size, big or small, U.S. or international operators will only pay one third of the usual dues price when you join today. This is a once-in-a-life time deal that opens up a wealth of information, connections and influence in the transportation industry.

By: Rachel Wells

Posted By Rachel Wells | 7/2/2020 12:14:06 PM