The Taxicab, Limousine & Paratransit Association has been innovating in the for-hire transportation industry for a century. Now, the organization is revamping its biggest meeting. With a new format and three incredible speakers, the 100th Annual Convention & Trade Show is gearing up to be the biggest in TLPA’s history.
Here are the three keynote speakers at TLPA’s conference who you can’t miss:
|Keynote Speakers Dennis Snow, Chris Jones and Scott McKain|
The Future of Transportation
Operators across the country want to know just where the industry is heading. There are new stories every day on how regulators, cities and large tech companies are embracing the autonomous vehicle, but what does that mean for fleet operators?
Our first keynote speaker will weigh in on just that.
Chris Jones, co-founder of Canalys, will present the opening address, titled, “The Electric & Autonomous Vehicle Revolution.” Canalys is the first autonomous vehicle market analysis service, and it’s recognized globally. Jones himself specialized in connected, intelligent, autonomous and electric vehicles.
Jones’ address will be a crash course in all things autonomous vehicle. He’ll cover the four major disruptions affecting the transportation industry and the different levels of autonomy. What’s more, Jones will discuss when he believes robo-taxis will be launched and what opportunities will exist to manage these operations. Perhaps most importantly, he’ll speak on the issues traditional fleet operators need to address right now.
It’s a can’t-miss opportunity.
Standing Out in the Business World
Here’s what we’ve heard from our members: Differentiating their services is becoming more vital every day. So, for this year’s convention, we’re bringing in Scott McKain to talk about just that.
By the time McKain was 21, he had met with the president of the United States in the Oval Office and the chairman of GM in Detroit. (Seriously!) McKain, the founder of a consulting and training company that explores the role of customer experience, has presented his business strategies in all 50 states and more than 17 countries worldwide. He’s also authored Amazon bestsellers on expanding profits, increasing sales and engaging customers. His latest book, 7 Tenets of Taxi Terry, gives specific steps to help workers create and deliver high-quality customer experiences.
In his keynote, titled “What to Do When 'Great' Isn’t Good Enough to Grow Your Business,” McKain will discuss how to stand out from the competition in a volatile marketplace and specifically how business owners can take steps to create distinction.
Lessons from the World’s Most Famous Mouse
Disney is known as the “guiding light” in customer service. Sure, it’s a big company that has the resources to go above and beyond for its customers, but its attitude is something that all companies should embrace.
And so this year, one of Disney’s own will be providing convention attendees with lessons from the world’s most famous mouse. Dennis Snow, a customer service expert and 20-year veteran of Disney, will present his keynote, titled, “Delivering World-Class Service: Lessons from the Mouse.”
Like many of our members, Snow didn’t start as a high-level employee. When he began his career at Disney, Snow worked as a front-line attractions operator. He advanced through the company, managing various areas throughout the parks before eventually launching a division responsible for consulting with giants like AT&T and Coca Cola.
Now, Snow travels throughout the country to share the lessons he learned in customer service. Some of his clients include American Express, Johns Hopkins Medicine and Nationwide. Now, the TLPA Annual Convention & Trade Show will provide you with the chance to hear from Snow directly.
Have you registered to join us in Vegas? The conference will take place from October 27 to 29, 2018. Learn more here.